Privacy Policy

At KoalaTech Solutions, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online platform and services.

Information We Collect

We collect data that you voluntarily provide to us as well as certain information automatically gathered during your interactions with our services. This includes:

• Personal identification details such as name, email address, and phone number.
• Technical data including IP address, browser type, and usage information.
• Information related to your use of our software development, cloud computing, IT consulting, and cybersecurity services.

How We Use Your Information

Your information is processed lawfully, fairly, and transparently to:

• Provide and maintain our software solutions and IT services.
• Communicate with you about service updates, requests, and support.
• Improve the security and functionality of our online platform.
• Comply with legal obligations and resolve disputes.

Legal Basis for Processing

Under the GDPR and Australian privacy laws, we process personal data based on the following legal grounds:

• Your consent when you agree to share your data with us.
• Performance of a contract to deliver our IT and software services.
• Compliance with legal obligations under applicable laws.
• Our legitimate interests in maintaining and improving service quality and security.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

• Trusted third-party service providers who assist in delivering our solutions under strict confidentiality agreements.
• Law enforcement or regulatory authorities as required by law or to protect our rights.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction, consistent with industry standards and regulatory requirements.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data held by us.
• Withdraw consent at any time where processing is based on consent.
• Object to certain data processing or request restrictions on processing.
• Receive a copy of your data in a portable format.

To exercise these rights, please contact us via our physical address or email address provided below.

Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, or enforce agreements.

International Data Transfers

KoalaTech Solutions operates primarily within Australia but may transfer your personal data to trusted partners in other countries in compliance with applicable data protection laws ensuring adequate safeguards.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

For questions, concerns, or to exercise your data protection rights, please contact: